Delivery & Returns.
Delivery – Free to all orders (Mainland UK) via DHL next day
For orders outside the UK please apply your postcode once at the checkout to give an accurate price.
Scotland and the Highlands will be DHL 48/72 hours depending on location
Please contact us if you are unsure.
European
We use Royal Mail International signed 2-3 working days.
International
We use Royal Mail International Signed 2-5 working days.
Please note that our delivery costs do not include custom duties, handling charges or local taxes. Some of these services may be subject to a customs inspection, which can delay the delivery.
Return of Goods Policy/Refunds
Sometimes you just buy the wrong product; this isn’t a problem at all. You can return unwanted items. We will happily issue a full refund or an exchange within 30 days of purchase, providing you have proof of purchase, so please remember to hang on to your electronic receipt or have your proof or purchase email. It is imperative that the item is in perfect resalable condition (including all packaging and tags). If the item has been used, damaged in any way we can not offer a refund.
Please note we do not provide paper work within the parcel to save on waste. All paper work and tracking info is sent via email or text.
Misused products include items used for a purpose different from that intended, as well as items not looked after.
If you have received an item as a gift, you may return the item for an exchange for a different size or colour. Please let us know the details when returning the item.
It is the buyer’s responsibility to get the item to us safely, so we suggest using a trackable signed for service. Refunds exclude the original shipping cost.
Please return to us with your name, order number if you have one and also the action needed, eg change to a different size or if you wish a full refund etc
Please ensure the item you wish to exchange is in stock. It may be worth purchasing the correct colour and size and then returning the item that you no longer want.
We can not exchange items that were in the sale for a full price item in a different colour or size.
We can not except returns after 30 days.
Please note we can not accept returns without the labels and also if it’s been worn.
Please send your item to our registered business address is Change Robe, Hazelwood, Grenofen, Tavistock, Devon PL19 9ES, United Kingdom
Faulty Goods
We are sorry to hear that you have a problem with your purchase. If the product you bought from us has a fault, please contact by either phone (07970409921) or email (info@changerobe.com). We will ask for the item to be returned to us and may require a short explanation of what has happened and sometimes a photo to help us understand the issue. We will require a proof of purchase.
For items that are faulty within 30 days of purchase we will offer a full refund, repair or exchange.
Within 12 months of purchase, we will either seek to replace the product or repair it free of charge.
We do ask that all returned goods are sent dry and clean and are sent in suitable packaging for the item being sent.
Our registered business address is Shore Tech (SW) Limited, Hazelwood, Grenofen, Tavistock, Devon PL19 9ES United Kingdom
